Phoenix House provides support and counselling services through your Medicare with a Mental Health Care Plan.

A Mental Health Care Plan is a plan for people with a mental health disorders and is available to you if you have a mental health disorder that has been diagnosed by a doctor.

With this plan, you are entitled to Medicare rebates for up to 10 individual and 10 group appointments with some allied mental health services in a year.

Please visit your doctor to get your Mental Health Care Plan, and your Doctor will send their referral through to Phoenix House.

For current/up-to-date information about a Mental Health Care Plan, please contact your doctor or visit the Department of Human Services website.


Phoenix House is a NDIS registered provider and can provide the following services:

  • Keeping Safe, Feeling Safe [K.S.F.S] – individual or group
  • Behaviour Support
  • Therapeutic Supports (Counselling)
  • Group and Centre Based Activities
  • Early Intervention supports for early childhood
  • Assistance in coordinating or managing life stages, transitions and supports

These fall under the following support categories:

  • Assistance with Social & Community Participation
  • Coordination of Supports
  • Finding & Keeping a Job
  • Improved Daily Living
  • Improved Health & Well-being
  • Improved Living Arrangements
  • Improved Relationships
  • Increased Social & Community Participation

K.S.F.S Protective Behaviour Lessons

The K.S.F.S Protective Behaviour Lessons is based on the fundamental rights:
“We all have the right to feel safe all the time”
“Nothing is so awful we can’t tell someone about it”
The Keeping Safe, Feeling Safe Protective Behaviour Lessons is a NDIS Service offering a preventive measure to keep your child safe.

Children are vulnerable to sexual abuse because of their trust and dependency on adults. Abusers are commonly known to the child and may be trusted family members, relatives, friends and authority figures. It is crucial to educate children, teach them the skills and confidence to recognise abusive situations and tell a responsible adult about their situation.

The principles, themes and strategies of Protective Behaviours apply to people of all ages, cultural backgrounds and level of ability. Everyone can use Protective Behaviours in all aspects of their life.

The Keeping Safe, Feeling Safe Protective Behaviour Lessons explores general problem solving exercises followed by concepts:

  • Early warning signs
  • Body ownership
  • Sexual abuse
  • Safe and unsafe secrets
  • Assertiveness training
  • Friendships
  • Personal space/boundaries
  • Safe/unsafe touches
  • Tricks, treats and bribes
  • Safety on the internet
  • Networks

Protective Behaviour Philosophy

  • Children own their bodies and minds
  • Children have the right to set their own boundaries and decide WHO, WHEN AND WHERE their body is touched
  • Children have the right to say NO to any unwanted or unsafe touching
  • Children must be informed of dangers including abuse, and taught protective measures to ensure their person safety

Protective behaviours education primarily focuses on prevention and is required because:

  1. We cannot be with our children 24 hours a day.
  2. It teaches children to trust their intuitions, acknowledge their feelings and act on them.
  3. It raises the child’s awareness of potentially dangerous situations.
  4. It teaches coping skills to deal with all forms of difficult situations including abuse.
  5. It gives children a voice and helps them to speak up.